Below are some frequently asked questions about our services. Questions are catergorized to help you search for answers. Click on the question to see the answer. If you can't find an answer to your question, please contact us. INVITATIONS SUBMITTING MATERIAL & ORDERING PROCESS Is there a minimum amount of units I must order? How long does the process take? How do I submit my images? What size should my images be? Will I get back any material that I submit? How much will I pay in shipping charges? DESIGN Do I have any input on the theme of the invitation? Can you touch up any photos I submit? Can I create my own rating? Can I create my own studio logo(s) for the design? How many people can I put on the billing block? How long can my story be? How many colors can I have on the disc label? Can I see a sample of my design? What if I want the design and nothing else? TECHNICAL Do you make actual "movies?" What is the difference between CD and DVD? Is the disc artwork printed on a label or directly on the disc? What is dpi? What if my images are not 300 dpi? What kind of file types do you accept? What are JPEG, TIFF and EPS? What if I don't have these types of files? ETC. I'm an event planner and wish to use your service for a client. May I put my logo on the movie cover? SUBMITTING MATERIAL & ORDERING PROCESS Q. Is there a minimum amount of units that I must order? A. Yes. You must order at least 25 units. The cost includes creation of the design, parts, and assembly.   TOP Q. How long does the process take? A. The process takes about three weeks from the time we begin creating the design until final delivery of the product. However, time will vary depending on customer approval of the design, any changes to the product, and any unforseen circumstances which could delay production and assembly of the materials.   TOP Q. How do I submit my images? A. Once we have received the content information you provided in the submission form, you will receive an email for payment. Once we have received payment, we'll contact you and send you an FTP site where you can upload your images.   TOP Q. What size should my images be? A. If you're sending us physical photos (not digital files), we prefer the size to be at least 4"x6". If you're sending digital files, we request the image size to be at least 4"x6" with at least 300 dpi. However, we encourage you to send in larger files because it provides us with more options for your design.   TOP Q. Will I get back any materials that I submit for the invitation? A. Yes. We will return any materials that you send. The materials will be sent with the shipment of the final product. If we scan any material needed for the invitation, we'll send you a CD-R with all the files. PLEASE DO NOT send any "one-of-kind" images/photos via post. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of that material.   TOP Q. How much will I pay in shipping charges? A. We ship all packages via UPS Ground Transit. To see approximate shipping charges, please click here. If you are outside the contiguous 48 states, please contact us for a quote.   TOP DESIGN Q. Do I have any input on the design? A. Yes. When you're ready to order, you'll fill out a content form that will allow you to pick out the "theme," plus provide all the text and images for your design. You will also be asked to provide any specific instructions. (Example: Please use a script-type font; please make sure all text is in red; please make sure "photo X" is on the front of the cover.) You may receive up to two (2) proofs to check for content (that we followed any specific instructions you gave) and spelling. Unless specified in your instructions, all design layout and type treatment is final and at the discretion of the designer. Our most satisfied clients put trust in our professional design experience and ability and give us the most room to be creative with their material. Once we have received all materials and payment and have begun work on your project, no refunds will be given.   TOP Q. Can you touch up any photos I submit? A. We can fix minor blemishes such as pimples or small scratches in a photo. However, we will not do cosmetic or elaborate touch-ups such as removing wrinkles or deleting someone out of a picture. If you have any questions regarding what is a simple fix versus an elaborate fix, please contact us.   TOP Q. Can I create my own rating? A. Yes. You can create any rating you want. For an idea of how to create a rating, please navigate to our INVITATIONS page.   TOP Q. Can I create my own studio logo(s) for the design? A. Yes. You can create any logo and send it to us via email. If you do, please be sure to send the logo as an EPS, TIFF, or JPEG with at least 300 dpi. If you wish to have a unique logo created for you, the cost is $600 for logo design. For more information on logo pricing, please navigate to PRICING. To see some of our own movie studio logos we can include on your design, please navigate to INVITATIONS.   TOP Q. How many people can I put on the billing block? A. You can put up to twenty different people on the billing block. You can assign titles to any of them, or we can do this for you.   TOP Q. How long can my story be? A. The story can be up to 100 words. If we need to reduce the number of words to fit in the design, we'll contact you.   TOP Q. How many colors can I have on the disc label? A. Black & white or full color, the disc will complement the color scheme used in the cover design.   TOP Q. Can I see a sample of the artwork/design information before it's finished? A. Yes. As part of the cost of the design creation, we include up to two proofs that we can send you via e-mail.   TOP Q. What if I just want the design and nothing else? A. We can do just the design and send it to you. The cost for design only is $350.   TOP TECHNICAL Q. Do you make actual invitation "movies?" A. No. We do not create any video. However, you may send us pre-existing data that we can burn onto your discs for you.   TOP Q. What is the difference between a CD and DVD? A. The amount of data the disc can hold. Depending on what you plan to do with the disc, you can have either a CD or DVD. A blank DVD can hold up to 4.7 gigabytes of data, while a blank CD can hold up to 700 megabytes.   TOP Q. Is the disc artwork printed on a label or directly on the disc? A. We print directly on to the disc surface. We discourage people from using labels because if the disc drive gets too hot, the adhesive will melt off the disc and run into the drive components and potentially destroy your drive. Not to mention that silk screen printing looks better!   TOP Q. What is dpi? A. DPI is "dots per inch," or a measurement of how many printing dots can fit into one inch. The higher the amount of dots, the sharper the image will be.   TOP Q. What if my images are not 300 dpi? A. If your images are not at least 300 dpi, you run the risk of poor resolution (clarity, color, detail) on the printed version of your event invitation. Please contact us, and we can discuss options with you to work around resolution size.   TOP Q. What kind of file types do you acccept? A. Generally, we can accept any kind of image file format. However, we prefer to use JPEG, TIFF, or EPS files for all images.   TOP Q. What are JPEG, TIFF, and EPS? A. JPEG: (Joint Photographic Experts Group) A file format used for color images. It retains a higher degree of color and file sizes are smaller. However, the more you compress a JPEG file the more resolution (detail, color, clarity) is lost. TIFF: (Tagged Image File Format) A TIFF is the most widely supported file format for storing images on a computer. It can handle a massive range of image color. A TIFF can be black and white, grayscale or color. EPS: (Encapsulated Postscript File) A file format that is compatible with almost every design program across different computer platforms (like Apple and Windows.) This format also allows for tremendous resolution with a relatively small file size.   TOP Q. What if I don't have these types of files? A. If you do not have JPEG, TIFF, or EPS formatted files, please contact us. We can discuss options for using your images.   TOP ETC. Q. I'm an event planner and wish to use your service for a client. May I put my logo on the cover? A. Yes. With the approval of your client, we will gladly put your logo on the back of the movie cover along with the studio logos. We will not charge you or your client for this service, and your logo will not count as part of the allotted space for studio logo use. We will need a high-resolution graphic of your logo to include on the cover. If you do not have a logo, we can arrange a text version.   TOP   © 2006 THE PANORAMA HOUSE